Refund policy

Refund Policy

1. Returns

• We want you to be fully satisfied with your purchase. If for any reason you are not, we accept returns of unopened and unused skincare products within 30 days of the purchase date.
• To initiate a return, please contact our customer service at [customer service email/phone number] with your order number and the reason for your return.

2. Eligibility for Returns

• Products must be returned in their original packaging, unopened, and in the same condition in which they were received.
• Used, opened, or damaged products are not eligible for returns.

3. Refunds

• Once we receive your returned product and confirm it meets the eligibility criteria, we will process your refund. Refunds will be issued to your original method of payment within 5-10 business days.
• Please note, shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Exchanges

• If you received a defective or damaged product, we will happily exchange it for the same item. Contact our customer service within 7 days of receiving your order to arrange an exchange.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

6. Non-Returnable Items

• Certain items are non-returnable, including:
  • Gift cards
  • Final sale items
  • Products purchased from third-party retailers