Refund Policy and Terms of Service

Refund Policy

1. Returns

  • We want you to be fully satisfied with your purchase. If for any reason you are not, we accept returns of unopened and unused skincare products within 30 days of the purchase date.
  • To initiate a return, please contact our customer service at [customer service email/phone number] with your order number and the reason for your return.

2. Eligibility for Returns

  • Products must be returned in their original packaging, unopened, and in the same condition in which they were received.
  • Used, opened, or damaged products are not eligible for returns.

3. Refunds

  • Once we receive your returned product and confirm it meets the eligibility criteria, we will process your refund. Refunds will be issued to your original method of payment within 5-10 business days.
  • Please note, shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Exchanges

  • If you received a defective or damaged product, we will happily exchange it for the same item. Contact our customer service within 7 days of receiving your order to arrange an exchange.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

6. Non-Returnable Items

  • Certain items are non-returnable, including:
    • Gift cards
    • Final sale items
    • Products purchased from third-party retailers

Terms of Service

1. Introduction Welcome to LIV by Knutek! By accessing or using our website (www.livbyknutekshop.com), you agree to comply with and be bound by the following Terms of Service. Please review the terms carefully.

2. Use of the Website

  • You must be at least 18 years old to use this website or make purchases.
  • You agree not to use the site for any unlawful purpose or in violation of these Terms.

3. Products and Services

  • All products and services provided by LIV by Knutek are subject to availability.
  • We reserve the right to modify or discontinue any product at any time without notice.

4. Payment and Pricing

  • All prices on our website are listed in [currency], and payments must be made in this currency.
  • We accept payment through [list payment methods, e.g., credit cards, PayPal].
  • LIV by Knutek reserves the right to change prices at any time, but such changes will not affect orders that have already been placed.

5. Shipping

  • Shipping times and costs will be displayed at checkout.
  • We are not responsible for delays caused by the shipping carrier or customs.

6. Intellectual Property

  • All content on this website, including but not limited to text, graphics, logos, and product descriptions, is the property of LIV by Knutek or its content suppliers and is protected by intellectual property laws.

7. Limitation of Liability

  • LIV by Knutek is not liable for any damages arising from the use of our products, website, or inability to use the website, including but not limited to indirect, incidental, punitive, and consequential damages.

8. User Accounts

  • You are responsible for maintaining the confidentiality of your account and password.
  • LIV by Knutek reserves the right to terminate accounts if there is suspicion of a breach of these Terms.

9. Governing Law

  • These Terms are governed by the laws of [your country/state], without regard to its conflict of law principles.

10. Changes to Terms of Service

  • LIV by Knutek reserves the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the website signifies your acceptance of those changes.